GENERAL CONDITIONS
We offer simple Returns and free product Exchanges within 30 days of purchase, for Canadian residents only. Please read this policy and initiate a return HERE.

Refunds: Refunds will be issued according to the original payment method used for the purchase.

CONDITIONS OF ELIGIBILITY
All products eligible for a return or exchange must be in original condition and must not have been washed.

Ineligible items: Bedding (Duvets and Mattress Overlays) are personal products which cannot be returned once removed from their original packaging. Custom made-to-order products are also ineligible for return. We reserve the right to refuse any return of goods if these conditions are not respected.

MAIL RETURN PROCEDURES
Initiate a Return or Exchange HERE and please follow the prompts. A return label fee in the amount of $10.00 + tax will be deducted from the total of your refund.
Upon approval, we will email a prepaid return label. Please affix the return label on the packaging, taking care to hide/remove the original shipping label, then drop off the package at a Canada Post Office near you and keep the carrier's tracking number.

Generally, we process all Returns and Exchanges within 24 to 72 hours of us receiving your returned parcel at our distribution center. Refunds may also take up to 48hrs to be posted to your online account.

USA clients, please note that exchanges and returns must be sent via the US Postal Service and marked "Canadian Goods Returning to Seller (9813)". Please address to our warehouse address listed in the footer below, and please do not ship with any private courier (FedEx, UPS, DHL, etc.) as these parcels will be refused.

PRODUCT GUARANTEE
We guarantee workmanship, materials, and product satisfaction for 6 months, assuming normal and intended use. Products may be returned for replacement or credit within 6 months of purchase if they are found to be defective in any way.

Sheepskin is a natural product. Slight irregularities and variations may occur in colour and texture. These traits are characteristic of natural sheepskin products and we believe they add to the authenticity and character of our products.