Canada Post update, Nov 22nd 2024
Due to the ongoing disruption of Canada Post services (strike), orders destined for P.O. boxes and remote fly-in communities cannot be delivered and may be cancelled. Some orders destined for remote areas may require pick-up from the Purolator locations nearest to your delivery address.

If your mailing address is a P.O. Box - We recommend using an alternate shipping address when placing your order, such as a workplace or a friend's home.

There is no impact on orders not destined for a P.O. box, fly-in community or remote area. Rest assured that we are committed to fast order fulfillment and providing you with the products you need and want this season.

We continue to process and ship orders daily with FedEx, UPS, Purolator, and Canpar, and send tracking confirmation along with order fulfillment notifications.

FREE SHIPPING Over $150
Free standard shipping (2-9 days) on orders over $150 Cad, before shipping and taxes.
Same-Day shipping on orders processed before 2:00pm EST, Mon - Fri.*
Valid to Canadian and Continental USA shipping addresses only.
No cash value & no adjustment on previous orders.
Does not apply to refunds or exchanges. Offer may expire without notice.

RETURNS & EXCHANGES
Items may be returned for a 100% Refund or Exchange within 30 days of original purchase.
Customers are responsible for return shipping costs and one-way postage fees on product exchanges.
Returned items which qualified for Free Shipping will be refunded less our outbound shipping costs.
*No refunds or exchanges of custom made car seat covers or used bedding products.
**We welcome Returns & Exchanges until Jan 10th for Holiday purchases placed in November and early December.

PRODUCT GUARANTEE
We guarantee workmanship, materials, and product satisfaction for 6 months, assuming normal and intended use.
Products may be returned for replacement or credit within 6 months of purchase if they are found to be defective in any way.

Further Shipping Info & Details:
Qualifying orders will have the option to select Free Shipping only after entering the delivery Country and Province / State.

International Orders are available and will be invoiced on an individual basis. Please email us for a shipping quote which can be added to your custom Paypal invoice.

For added security we include a tracking number on all parcels which is included with your shipping confirmation email. However, some of our smallest items have the low-cost shipping option of a "Letter Rate". This option does not include a tracking number.
* We attempt Same Day shipping on all orders processed before 2:00pm EST (Monday to Friday, Holidays excluded). All orders are quickly processed, packaged, & shipped from our warehouse in Vancouver, BC. If your parcel isn't shipped 'Same Day', then it will be shipped on the following business day.
** Please include any special delivery instructions in the 'Order Notes' section of the Checkout Page. (For example: "please leave by side door")
*** "Free Shipping" applies to original outbound shipping costs only.

We reserve the right to decline Express shipping options to certain remote and rural regions. 

For more information on Returns and Exchanges please read our complete Returns & Exchange Policy.